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Return Policy Details
1. When you receive your order, check it over. As soon as your order arrives, check your items. If an item is on back order, your invoice will indicate this status. The item will be on its way as soon as it’s available, at no extra charge. In the event of a back order for part of your order, we will ship available items first to get these allergy products to you right away. If you notice anything missing or inaccurate, our Customer Service department will provide help right away by simply calling 1.877-411-0053
2. Have a Question or Concern About Your Order? If your order is damaged in transit, if anything is missing or inaccurate or if you have a product issue, call us. We want to make sure your order arrives without issue, but call our Customer Service department at 1.877-411-0053 or email @ info@theallergyguy.com) if a problem has occurred. See our special note below about damaged packages.
3. Is Your Package Damaged? If your order is damaged in transit, please keep your box and packaging materials. Call 1.877-411-0053
4. Do You Want to Return or Exchange an Item? Returns or exchanges are easy. Call 877-411-0053
5. Return Exclusions. Some exclusions apply to our 30-day return policy. These exclusions include the following:
-orders over $150 receive free shipping only if you keep the product
- All returned items must be in new condition and in their original packaging and all component pieces must be included .
- Shipping, If you purchase from The Allergy Guy and choose to return any of your items, you may do so within our 30-day return period. However, shipping and handling charges of 15% for your original order and the cost to return your items will not be refunded.
- Refused Orders; In the event that you refuse your order upon delivery, you will be responsible for the shipping charges to your destination as well as the return shipping.
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